Cross Cultural Localization

We ran into an interesting problem today. One of the softwares that we are building asks us to do the following

(1) Start the software in say Arabic
(2) Send a message to another user using English
(3) Get back a response from the English user to the Arabic user

In our scenario the information was very limited and we could do some workarounds but I wonder whether one can have cross cultural localization and some unified solution to handle language A -> language B and vice versa

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